Who IS GREEN ROADS? Green Roads produces the highest quality, pharmacist formulated CBD products on the market. Green Roads focuses on quality control to ensure that all of our products are held to the highest standards and tested regularly for consistency of potency and purity. At Green Roads, our primary goal is to positively impact lives across the globe by providing effective alternative solutions. We stand behind our commitment to inspire hope and restore happiness. There’s Always an Alternative.
WE ARE LOOKING FOR
Customer Care Representative
RESPONSIBILITES
Responsibilites
Handle incoming Customer Service calls for our E-Commerce division as well as handling consumer and wholesale calls. Provide accurate educational information.
Responsible for all customer service related inquiries, including escalating unresolved issues to proper departments/supervisors (ex: package tracking, product inquiries, billing issues, etc.)
Properly convey client messaging to appropriate associates or management by email and phone
Ensure that outstanding customer service is seamless throughout all communication avenues while creating a delightful customer experience
Become familiar with Green Roads and our products and properly relay this information to customers
Build rapport and confidence in all interactions both with internal staff and customers.
REQUIREMENTS
Requirements
Minimum of 5 years of CBD customer service experience preferred
Full Time shifts 9am – 5pm M-F
Ability to demonstrate soft skills (customer service, listening skills, and customer empathy).
Ability to work independently to resolve customer inquiries, problems, or complaints
Ability to work independently to resolve customer inquiries, problems, or complaints
Proficient with Microsoft Windows, Outlook, Word, Excel and should be very comfortable with using the Internet and customized software programs.
Excellent interpersonal and verbal & written communication skills
Ability to work well in a fast-paced environment
Must have a high school diploma or equivalent.
Call Center experience a plus
Customer retention experience a definite plus
Proven track record and longevity
Have excellent attendance and schedule adherence
Work with strong attention to detail